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Consumer Contact Details: You do not need to share your mobile number with any shopkeeper after purchase.
business
oi-Love Gaur
Updated: Wednesday, May 24, 2023, 15:27 [IST]
In today’s era, the experience of shopping has completely changed. Fixed price has taken the place of negotiation. In the digital era, after the purchase, the customer is asked for his details and mobile number, after which the bill is handed over to him. It has been seen many times that people shy away from giving their mobile numbers. In such a situation, important news has now come to the notice of those people.
consumer forum advisory
In fact, after complaints from many customers, the government has issued an advisory, under which shopkeepers have been asked not to collect personal details or mobile numbers of customers. Although earlier also it was not necessary to mention the mobile number, but now after the order issued by the Ministry of Consumer Affairs, they will not be able to press for the phone number at the bill counter.
no phone number pressure
Amid growing reports of frauds through phone calls and text messages, the Consumer Affairs Ministry on Tuesday issued an advisory asking retailers not to insist on personal contact details of buyers for delivery of products, Consumer Affairs Secretary Rohit Kumar Singh said. asked to give.
Decision after many complaints
The advisory issued by the government came after several consumers complained. In the complaint, he pointed out that the vendors refuse to provide services until customers share their contact details.
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Consumer Affairs Secretary Rohit Singh said, “They cannot generate bills unless they get the mobile numbers of the customers. It is an unfair and restrictive trade practice under the Consumer Protection Act. There is no logic behind collecting the information.” ” In such a situation, now shopkeepers and store owners cannot force any customer to give mobile number.
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english summary
Consumer Affairs Ministry advisory for Customer Mobile Number after purchase
